At ALAR Signature Limo, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your data. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect various types of personal information to provide and improve our services. This may include:

• Personal Information: Name, email address, phone number, mailing address, and other contact details.
• Payment Information: Credit card details, billing address, and other payment-related information (processed securely through third-party payment gateways).
• Reservation Details: Pickup and drop-off locations, date and time of service, and any special requests.
• Communication Records: Correspondence through email, phone calls, and other customer support channels.
• Device and Usage Information: IP addresses, browser type, and other technical data when you visit our website.
• SMS Consent: SMS consent process will not be shared with third parties for marketing purposes.

2. How We Use Your Information

We use the information we collect to:

• Process reservations and payments securely.
• Communicate with you regarding bookings, confirmations, and support inquiries.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our terms and conditions.
• Prevent fraudulent transactions and ensure the security of our services.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share information in the following situations:

• Service Providers: With trusted partners (e.g., payment processors) to deliver our services.
• Legal Compliance: When required by law, legal process, or to protect our legal rights.
• Business Transfers: In the event of a business sale, merger, or acquisition, your information may be transferred as part of the assets.

4. Payment Information Security

We use industry-standard encryption and secure payment gateways to protect your credit card information. We do not store full payment details on our servers.

5. Cancellations, No-Shows, and Passenger Responsibility

• Late Cancellation: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee up to 100% of the booking amount. You can call us at +1-201-431-4320 or email: info@alarsignaturelimo.com. Passengers are requested to always get a cancellation email to avoid any late cancellation fees or charges.
• Important: For Mini Coach, Motor Coach, Stretch Limos and Stretch SUVs: If you choose to cancel your reservation, we require that you do so at least 5 days in advance. Otherwise, you will be charged for the full amount of your trip. Mercedes Sprinter need to cancel within 48 hours. While Sedan or SUVs you can cancel within 12 hours before the service.
• No-Shows: If a passenger fails to show up at the designated time and location, the full fare will be charged. We offer 15-minute free waiting time other than airport pickups. After designated time, waiting time charges will apply.
• Incorrect Information: Providing inaccurate or incomplete details may result in service delays or cancellations. We are not liable for any issues arising from incorrect passenger information.
• Damage Liability: Passengers are responsible for any damage caused to our vehicles during the trip by themselves or members of their group. Repair costs and cleaning fees will be charged as necessary.

6. Airports Pick Up and Drop Off Instructions

• Flight Tracking: ALAR Signature Limo tracks incoming flights to ensure timely pickups. We offer 30 minutes of complimentary waiting time for domestic flights and 1 hour for international flights after landing time.
• Waiting Time Charges: Additional waiting time fees will apply based on the vehicle or service booked after the complimentary waiting period.
• Curbside Pickup: Our chauffeurs will meet you at the curbside area for airport pickups unless otherwise specified.
• Terminal Drop-Off: For airport drop-offs, the chauffeur will drop you off at your designated airport terminal.

Vehicle Luggage Capacity:

• Sedans: Up to 3 passengers with 3 standard-sized pieces of luggage.
• SUVs: Up to 6 passengers with 6 standard-sized pieces of luggage.
• Sprinter Van: Mercedes Sprinter Van can carry 10–14 passengers and luggage.

Passengers exceeding the specified luggage limits may be required to book additional vehicles or services to accommodate their belongings.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt-out of marketing communications.
• Restrict or object to data processing under applicable laws.

8. Cookies and Tracking Technologies

We use cookies to collect usage data and improve your browsing experience. You may adjust your browser settings to decline cookies, though some website features may be limited.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services indicates your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

ALAR Signature Limo
Phone: +1 (929) 500-0172
Email: info@alarsignaturelimo.com

1- SMS Consent Communication

The information as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications

If you have consented to receive text messages from Alar Signature Limo, you may receive messages related to the following (provide specific examples):

• Appointment reminders(if applicable)
• Follow-up messages(if applicable)
• Billing inquiries (if applicable)
• Promotions or offers (if applicable)

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Alar Signature Limo at any time.”

3- Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

4- Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method

You may opt-in to receive SMS messages from Alar Signature Limo in the following ways (This is an example. Please include the method used.)

• Verbally, during a conversation (if applicable)
• By submitting an online form (if applicable)
• By filling out a paper form (if applicable)
• By texting us first (if applicable)

6- Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Alar Signature Limo or call us at +1 (929) 500-0172

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions  pages.
• Message frequency may vary.